• Great cameras and Great creators
    deserve Great service.

Introducing Lumix PRO Services

We now offer personalized Lumix camera, lens and accessories support for imaging professionals and enthusiasts alike. There are two levels of Lumix Pro Services (LPS) in the US.

LPS Platinum is designed for professional photographers, filmmakers and cinematographers, offering prioritized support, expedited delivery and repairs, special discounts, exclusive phone support and more. Our goal is to provide everything you count on to operate and grow a successful business with Lumix.

LPS Red is for non-professional photographers and videographers using Lumix gear. The program gives you easy access to service and repairs, allows you to manage your gear and warranty information and qualifies you for exclusive promotions and early access.


Eligibility
The following are the ownership prerequisites for membership.
Gear needs to have been purchased from an authorized US dealer.?
LPS RED
Limited Time Eligibility Offer!:

Standard Requirement:

LPS PLATINUM
Limited Time Eligibility Offer!:

Standard Requirement:

Benefits

RED MEMBERSHIP
PLATINUM MEMBERSHIP
Product Warranty
3 Year Extended Warranty6
3 Year Extended Warranty6
Exclusive Member Hotline
N/A
9:00am-5:00pm EST, Monday-Friday
Service Turnaround
3-5 Business Days4
2 Business Days1
Service Shipping
N/A
Free Next Day shipping, both ways2
Repair Discount
N/A
20% off out-of-warranty repairs
Free Sensor or EVF Clean, Lens Calibration, Firmware Update
N/A
Up to 2 shipments per year, up to 2 bodies and 2 lenses per shipment
Repair Loaner
For Repairs requiring more than 7 business days3
For Repairs requiring more than 2 business days3
Premium Welcome Kit
Membership card
Premium Membership card & gift5
Annual Membership Fee
FREE
$ 199 (USD)
1If parts availability requires more time for repair, loaner will be provided. 2 Unless otherwise specified, within the contiguous United States. 3 Based on availability. 4Average turnaround time, actual may vary based on repair complexity and part availability. 5 For new Platinum members only.
6 3 year warranty is available for LUMIX cameras and lenses purchased new (unused) from an authorized US dealer. Serial and proof of purchase will be checked at the time of service to confirm warranty status.

Our Team

The Lumix PRO Services team is specially trained and works exclusively on Lumix cameras, lenses and accessories. All of our team members are passionate about our customers and our cameras- meet some of our US team here!

Gallery

Get a peak behind-the-scenes (thanks to Lumix Global Ambassador, William Innes)

Ready to get Started?